Privacy Policy

We collect the details you choose to send us (name, email, company, country and message) to respond to your enquiry. If you create an account, we store your profile and any documents you upload to handle your request.

Uploaded documents are kept private and are visible only to you and authorised group staff. We do not sell personal data.

Customer Care uses fixed public answers and, for other questions, Lovable AI to process a limited recent conversation after contact details are redacted. Do not enter private information, passwords or payment details. The website does not save the chat transcript; AI processing is separate from sending a question to our team.

Only when you explicitly agree and choose “Send to team” do we store your question, optional reply contact and consent time in the private HQ Customer Inbox for owner review. This does not send an email or guarantee a reply. Hashed network identifiers and temporary session identifiers are used to enforce request limits; request-limit records are separate from inquiry records.

Your language choice is stored in your browser. To access or delete your data, email ceo@shahriargroup.io.